Returns & Exchanges

At The Birdhouse Chick, we want you and your backyard birds to be completely satisfied with your purchase. If a product doesn't meet your expectations, you can return most items in their original, unused condition within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email with your order number and the reason for the return to receive a Return Authorization (RA) number.

• 2.
  Pack with Care

  Place the item securely in its original packaging, including all hardware and instructions, to ensure it is protected during transit back to our facility.

• 3.
  Ship the Item

  Affix the provided return label or use your preferred carrier to send the package to the address specified in your return authorization email.

• 4.
  Receive Your Refund

  Once we receive and inspect the item to confirm it is in new condition, we will issue a refund to your original payment method within 5-7 business days.